Privacy policy

Last Updated: November 2025

At Glasses by Ahana, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.glassesbyahana.com.

By accessing or using our website, you agree to this Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect information that helps us provide the best shopping experience and fulfill your orders.

1.1 Personal Information

When you visit or purchase from our site, we may collect:

  • Your name, address, contact number, and email address

  • Billing and shipping information

  • Payment details (processed securely via third-party payment gateways)

  • Prescription details, if you upload for lens customization

  • Account login information, if you create an account on our website

1.2 Non-Personal / Technical Information

We also collect certain non-identifiable data such as:

  • IP address, browser type, device type, and operating system

  • Pages visited, time spent, and referring URLs

  • Cookies and analytics data for improving performance and personalization

2. How We Use Your Information

We use your information to provide and improve our services, including:

  • Processing and fulfilling your orders

  • Providing order updates, shipping notifications, and customer support

  • Verifying identity to prevent fraud

  • Sending promotional offers, newsletters, or marketing messages (only if you consent)

  • Improving website design, content, and functionality based on your preferences

  • Complying with legal obligations, taxation, and regulatory requirements

3. How We Share Information

We do not sell, rent, or trade your personal information.
We may share information only as required for our operations:

  • Courier and logistics partners (for shipping your order)

  • Payment gateway providers (for secure transaction processing)

  • IT & analytics partners like Google Analytics, Meta (Facebook), or Shopify for website performance and marketing insights

  • Legal or regulatory authorities when required by law

All such partners are bound by confidentiality agreements and data protection standards.

4. Cookies & Tracking Technologies

Like most e-commerce websites, we use cookies and similar technologies to enhance your browsing experience.
Cookies help us:

  • Recognize your login preferences

  • Track items in your cart

  • Analyze traffic and improve user experience

  • Deliver personalized advertisements

You can disable cookies in your browser settings, but some website functions may not work properly without them.

5. Payment Security

All online payments on GlassesByAhana.com are processed through secure and encrypted payment gateways compliant with PCI-DSS standards.
We do not store your full credit/debit card details on our servers.

6. Data Storage & Protection

Your personal information is stored on secure servers managed by Shopify and trusted hosting providers.
We employ administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, or misuse.

We retain data only as long as necessary to fulfill the purpose for which it was collected or as required by law.

7. Your Rights & Choices

You have the right to:

  • Access and review the personal data we hold about you

  • Request corrections or updates to your information

  • Withdraw consent for marketing communications at any time

  • Request deletion of your personal data (subject to legal and accounting retention requirements)

To exercise these rights, email us at support@glassesbyahana.com.

8. Third-Party Services

Our website may contain links to external websites (e.g., payment gateways, analytics tools, social media).
We are not responsible for the privacy practices of such third parties. Please review their policies when interacting with their services.

9. Marketing Communication

By subscribing to our newsletter, SMS alerts, or WhatsApp updates, you consent to receive promotional content about our products and offers.
You can opt out anytime by clicking “Unsubscribe” in emails or replying “STOP” to SMS/WhatsApp messages.

10. Google Merchant & Advertising Compliance

We adhere to Google Merchant Center and Google Ads policies by:

  • Displaying clear, transparent business information, pricing, and contact details

  • Protecting user data collected through ads or product feeds

  • Providing an easily accessible Privacy Policy for all visitors

  • Ensuring consent management for remarketing and tracking technologies

We comply with GDPR-equivalent principles for consent, data minimization, and user transparency, even for non-EU visitors.

11. Data Retention

We retain your data as long as you maintain an account or as needed to provide services and comply with legal requirements.
Once data is no longer required, it will be securely deleted or anonymized.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in technology, regulations, or our practices.
The revised policy will be posted here with a new “Last Updated” date. Continued use of the site indicates acceptance of the updated terms.

13. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your data, please contact:

Glasses by Ahana
📍 Block C – 607, 6th Floor, RTech Capital High Street Mall, Mahal Road, Jagatpura, Jaipur, Rajasthan – 302017
📞 Toll-Free: 1800-202-23023 | Mobile: +91 92570 41606
📧 info@glassesbyahana.com | support@glassesbyahana.com
🌐 www.glassesbyahana.com