Privacy Policy

PRIVACY POLICY

Last Updated: September 2026

At Glasses by Ahana, operated by Shnvya Industries Pvt. Ltd., we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, process, store, disclose and protect personal information when you visit www.glassesbyahana.com, create an account, make a purchase, use our services, communicate with us, participate in a Home Try-On or Virtual Try-On experience, or otherwise interact with our website and related services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will seek appropriate consent before processing your personal data.

This Privacy Policy is intended to operate in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), applicable rules made thereunder, the Consumer Protection Act, 2019, and applicable e-commerce requirements.

1. Information We Collect

Depending on how you interact with Glasses by Ahana, we may collect the following information.

1.1 Personal and Contact Information

This may include:

  • Full name

  • Mobile/telephone number

  • Email address

  • Billing address

  • Shipping/delivery address

  • Account information

  • Customer support communications

  • Order and transaction information

1.2 Order and Purchase Information

When you place an order, we may collect information relating to:

  • Products purchased

  • Order value

  • Payment status

  • Delivery information

  • Returns, refunds, cancellations and exchanges

  • Previous orders and customer service history

1.3 Prescription and Eyewear Information

Where required to provide prescription eyewear or lens-related services, you may voluntarily provide information such as:

  • Eyeglass prescription

  • Lens power/details

  • Pupillary distance (PD), where applicable

  • Lens preferences

  • Other information necessary to manufacture or fulfil your customized eyewear order

We use such information primarily for providing the products and services requested by you.

1.4 Payment Information

Payments may be processed through authorized third-party payment service providers.

Depending on the payment method selected, the payment provider may process information such as card details, bank information, UPI details or other payment credentials.

Glasses by Ahana does not ordinarily store your complete credit or debit card details on its own servers.

1.5 Device and Technical Information

When you access our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Device identifiers

  • Pages viewed

  • Website interactions

  • Referring pages/URLs

  • Date and time of access

  • Approximate location derived from IP or device information, where permitted

  • Cookie and similar technology information

1.6 Information From Third Parties

We may receive information from service providers that support our business, such as payment providers, logistics partners, Shopify, analytics providers, advertising platforms and other technology providers, subject to applicable law and their respective privacy practices.

2. How We Use Your Information

We may process personal information for purposes including:

  • Processing, confirming and fulfilling orders

  • Manufacturing and customizing prescription eyewear

  • Processing payments and refunds

  • Delivering products to customers

  • Providing order and shipment updates

  • Managing returns, replacements and cancellations

  • Providing customer support

  • Operating customer accounts

  • Providing Home Try-On and Virtual Try-On services, where applicable

  • Detecting and preventing fraudulent, suspicious or unauthorized transactions

  • Protecting our website, customers and business

  • Improving website functionality and customer experience

  • Conducting analytics and measuring website performance

  • Maintaining business and transaction records

  • Complying with tax, accounting, consumer protection and other legal requirements

  • Sending marketing communications where permitted by law and based on appropriate consent or other lawful basis

  • Personalizing content and advertising where permitted and where appropriate consent has been obtained

We seek to collect and process only information reasonably necessary for the purposes for which it is collected.

3. Consent and Withdrawal of Consent

Where processing is based on your consent, we aim to obtain consent that is clear, informed and specific to the relevant purpose.

You may withdraw your consent for consent-based processing at any time using the method provided for that service or by contacting us.

Withdrawal of consent will not affect processing already lawfully carried out before withdrawal.

Certain information may still need to be processed or retained where necessary to fulfil an existing order, comply with applicable law, resolve disputes, prevent fraud, enforce agreements or meet legitimate legal and regulatory obligations.

4. How We Share Personal Information

We do not sell or rent your personal information for monetary consideration.

We may disclose information to service providers and other parties where reasonably necessary to operate our business and provide our services, including:

  • Shopify and e-commerce technology providers

  • Payment gateways and payment processors

  • Courier, logistics and delivery partners

  • Order fulfilment and manufacturing partners

  • Customer communication and support providers

  • Cloud hosting and IT service providers

  • Analytics providers

  • Advertising and marketing platforms, such as Google and Meta, subject to applicable consent requirements

  • Professional advisers, including accountants, auditors or legal advisers

  • Government, regulatory, judicial or law-enforcement authorities, where disclosure is required or permitted by applicable law

We expect service providers processing personal data on our behalf to use appropriate safeguards and to process such information for authorized purposes.

5. Cookies, Analytics and Advertising Technologies

Our website may use cookies, pixels, tags and similar technologies.

These technologies may be used to:

  • Keep products in your shopping cart

  • Remember preferences

  • Maintain website functionality

  • Understand website traffic and usage

  • Measure website and advertising performance

  • Prevent fraud and improve security

  • Provide relevant advertising and remarketing where permitted

We may use services such as Google Analytics, Google Ads, Meta Pixel and Shopify analytics.

Where legally required, non-essential advertising or tracking technologies will be used based on appropriate user consent.

You may manage cookies through available website consent controls and/or your browser settings. Blocking certain cookies may affect website functionality.

6. Marketing Communications

Where you have provided the required consent or where otherwise permitted under applicable law, we may contact you through:

  • Email

  • SMS

  • WhatsApp

  • Telephone

  • Other permitted communication channels

Marketing communications may include information regarding products, launches, promotions, services or relevant updates.

You may opt out of marketing communications at any time through an available unsubscribe/opt-out mechanism or by contacting us.

Opting out of marketing communications will not prevent us from sending essential transactional communications such as order confirmations, payment information, shipping updates, security notices or customer service messages.

7. Payment Security

Payments made through our website are processed using authorized payment service providers and appropriate security measures.

Payment providers may be subject to security standards such as PCI DSS, where applicable to their payment-processing activities.

We do not ordinarily receive or store complete card credentials when transactions are processed directly by third-party payment gateways.

Customers should never share passwords, OTPs, PINs or other confidential authentication credentials with unauthorized persons.

8. Data Security

We use reasonable administrative, organizational and technical safeguards designed to protect personal information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

  • Other security incidents

However, no online platform, transmission method or electronic storage system can be guaranteed to be completely secure.

Where required by applicable law, we will take appropriate steps in response to a personal data breach, including required notifications to relevant authorities and/or affected individuals.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for the period required under applicable law.

Retention periods may depend on:

  • Order fulfilment

  • Customer account requirements

  • Warranty or after-sales support

  • Tax and accounting requirements

  • Fraud prevention

  • Dispute resolution

  • Regulatory and legal obligations

When personal information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including the ability to:

  • Request information about personal data being processed

  • Request correction of inaccurate personal data

  • Request completion or updating of personal data

  • Request erasure of eligible personal data

  • Withdraw consent where processing is based on consent

  • Raise a grievance regarding the processing of personal data

  • Exercise other rights available under applicable data protection law

Certain requests may be restricted where retention or processing is required by applicable law or necessary for permitted purposes.

To submit a privacy request or grievance, contact:

Email: support@glassesbyahana.com

We may take reasonable steps to verify your identity before acting on a request.

11. Children’s Privacy

Our website and services are primarily intended for customers purchasing eyewear and are not designed to knowingly collect children's personal information without appropriate authorization where required.

Where personal data relating to a child is processed, including for children's prescription eyewear, we may require the involvement or consent of a parent or lawful guardian as required under applicable law.

We do not intend to engage in prohibited tracking, behavioural monitoring or targeted advertising directed at children where such activity is restricted by applicable law.

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, applications or services.

These third parties may have their own privacy policies and terms. Glasses by Ahana is not responsible for the independent privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of those services before providing personal information to them.

13. International Processing and Data Transfers

Some technology, cloud, analytics, payment, advertising or other service providers used by us may process information using systems or infrastructure located outside India.

Where personal data is transferred or processed outside India, we will seek to handle such transfers in accordance with applicable Indian data protection requirements and any restrictions notified by the Government of India.

14. E-Commerce and Consumer Transparency

We aim to operate our online store transparently and in accordance with applicable consumer protection and e-commerce requirements.

Relevant information concerning products, pricing, shipping, payment, cancellation, returns/refunds and customer support is made available through our website and applicable policy pages.

Customers should review our Terms & Conditions, Shipping Policy, Return & Refund Policy, Cancellation Policy, and other applicable policies before placing an order.

15. Advertising and Merchant Platform Compliance

We may use third-party advertising and merchant platforms, including Google and Meta, to promote our products.

Where applicable, we implement reasonable measures relating to:

  • Transparent business information

  • Accurate product and pricing information

  • Appropriate handling of customer information

  • Consent for advertising and remarketing technologies where required

  • Accessible privacy and customer-service information

  • Compliance with applicable platform requirements

The privacy practices of third-party advertising platforms are also governed by their respective privacy policies.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Applicable laws and regulations

  • Our business practices

  • Website functionality

  • Technology

  • Service providers

  • Data processing activities

When material changes are made, we will update the “Last Updated” date displayed at the top of this Policy and provide additional notice where required by applicable law.

We encourage customers to review this Privacy Policy periodically.

17. Grievance and Privacy Contact

For questions, privacy requests, grievances or concerns regarding the handling of your personal information, please contact us:

Glasses by Ahana
Operated by: Shnvya Industries Pvt. Ltd.

Registered/Business Address:
Block C – 607, 6th Floor
RTech Capital High Street Mall
Mahal Road, Jagatpura
Jaipur, Rajasthan – 302017, India

Toll-Free: 1800-202-23023
Mobile: +91 92570 41606

Email: info@glassesbyahana.com
Customer Support & Privacy Requests: support@glassesbyahana.com

Website: www.glassesbyahana.com

We will endeavor to address privacy and grievance requests within the timelines prescribed under applicable law.

18. Governing Framework

This Privacy Policy should be read together with our website Terms & Conditions and other applicable policies.

Our processing of personal data is intended to be carried out in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023 and applicable rules made thereunder, as and when the relevant provisions apply.

Nothing in this Privacy Policy is intended to restrict any statutory rights available to consumers or individuals under applicable Indian law.